Refund/Cancellation Policies

*Note the impact of Force Majeure on our refund/cancellation policy and our obligations, as described below.

ATTA Membership Refund/Cancellation Policy

The Adventure Travel Trade Association (ATTA) reserves the right to refuse or cancel a membership in the ATTA at any time and for any reason.

If ATTA refuses a new or renewing membership, organizations will be offered a refund for the remaining portion of their membership at the time of termination.

Membership Cancellation by Participant

Membership cancellations received within 30 days of joining may be eligible to receive a full refund less a $25 service fee as determined by ATTA in its sole discretion.

Cancellations will be accepted via fax or e-mail, and must be received by the stated cancellation deadline.

Cancellations received after the stated deadline will not be eligible for a refund.

All benefits of physical or digital format received by member organizations must be cancelled/returned to the ATTA.

All refund requests must be made by the organization’s primary contact or credit card holder.

Refund requests must include the name of the organization, card holder, and/or transaction number.

Refunds will be credited back to the original credit card used for payment.

The above policies apply to all ATTA memberships unless otherwise noted in membership materials. Please read all individual materials thoroughly for any specific policies.

ATTA Event Transfer/Refund/Cancellation Policy

Event Cancellation or Changes by ATTA

The Adventure Travel Trade Association (ATTA) reserves the right to cancel, postpone, or reschedule in its sole discretion an event, whether in-person or virtual, due to low registrations. If ATTA voluntarily cancels an event due to low registrations, delegates will be offered a full or partial refund. If ATTA postpones or reschedules an event due to low registrations, ATTA in its sole discretion will 1) provide an account credit, or 2) transfer registration to the same or similar event at a future date. Note that this cancellation and refund policy does not apply to cancellation due to Force Majeure.

ATTA also has the right to postpone, suspend, cancel, or reschedule an event, whether in-person or virtual, at any time, in its sole discretion in the event of Force Majeure and 1) provide an  account credit, or 2) transfer registration to the same or similar event at a future date. No refunds, whether partial or full, will be made if ATTA postpones, suspends, cancels or reschedules an event because of Force Majeure.

In-Person Event Registration Cancellation or Transfer by Delegate:

Co-Worker Transfer Policy: Registered delegates may transfer their event registration to a co-worker at no charge if an official transfer request form has been submitted 61 or more days before the event. Within 60 days of the event, ATTA may charge a co-worker transfer fee ($150 for the Summit and $75 for all other events).

Cancellation by Delegate PolicyWhile the ATTA strongly encourages delegates to first consider transferring their registration to a co-worker, delegates may elect to cancel their registration and receive an account credit for the amount of the registration fees paid. Cancellation requests submitted up to 61 days before the Summit via our official cancellation request form will receive account credit equal to the full amount paid. If the cancellation is received within 60 days of the event, the account credit will be given for the original amount paid less a cancellation fee ($250 for the Summit and $125 for all other events). Account credits will be available for future purchases with the ATTA.

Refund Request by Delegate Policy: No refunds will be given within 120 days before the Summit; please plan accordingly. Full refunds are available if requested 121 days or more before the Summit provided that there is not a volume of similar refund requests that it would make it financially detrimental for ATTA to provide refunds as ATTA determines in its sole discretion. In this situation, ATTA will provide an account credit or transfer registration to the same or similar event at a future date. Cancellations will be accepted by completing an official cancellation request form.

Event Registration Cancellation May Change by Event: Each ATTA event may have different transfer/refund/cancellation policies. You may see specific event transfer/refund/cancellation policies on each event’s registration page – which supersedes transfer/refund/cancellation policies on this page.

Virtual Event Cancellation/Refund by Delegate:

Cancellation/Refund Request by Delegate Policy — at least 24 hours before event start time: You may cancel your registration up to 24 hours before the virtual event begins and request a full refund of your virtual event registration fee by emailing [email protected]

Cancellation/Refund Request by Delegate Policy — within 24 hours before event start time:  We are unable to provide refunds within 24 hours of the event start time. If you paid your virtual event registration fee but did not attend the event for any reason, you will not receive a refund. Please watch for a post-event email with information on how to access available event recordings.

Co-Worker Transfer Policy: We are unable to provide registration transfers for virtual events. We can provide a refund, per the policies noted above, and then your co-worker may register on their own.

If you are unhappy with the ATTA virtual event, please contact [email protected] to discuss further.

Force Majeure – Definition and Impact  IMPORTANT

ATTA will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance, underperformance, or nonperformance of any of its obligations under this agreement to the extent that any such delay, underperformance, or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control including but not limited to, acts of God or nature, war, curtailment or interruption of transportation facilities, strikes and/or labor disputes  or the imminent threat thereof, threats or acts of terrorism or similar acts, disease, quarantine, global health emergencies, viruses, epidemics, pandemics, travel restrictions or limitations, government or regulatory actions, significant change in economic conditions, mandatory office and business closures, full and partial lockdowns of cities, towns and other areas,  governmental or international agency travel advisory or warning, corporate travel restrictions, widespread public fear and panic that impacts travel, civil disturbance, host destination partner’s cancellation or inability or refusal to implement the event as agreed to with ATTA, or any other event or circumstances beyond ATTA’s control, whether similar or dissimilar, which, in ATTA’s reasonable and sole judgment, would tend to make it commercially impracticable (from a safety, health, logistical, economic, orfinancial standpoint), inadvisable, difficult or onerous, illegal or impossible for ATTAor its partners to perform their obligations under this agreement or have a significant adverse impact on ATTA.

ATTA Goods and Product Refund/Return Policy

All returns of goods and materials purchased directly from the Adventure Travel Trade Association require prior authorization. Shipping and handling charges are non-refundable; Returns must be authorized by the ATTA within 30 days of the invoice date. Within thirty (30) days of purchase, we will replace, substitute or repair, at our sole discretion, any ATTA product that is deemed defective.

Products provided/sold by ATTA partners and affinity programs are subject to the return policy of the partner.

Products which are software or downloadable from any ATTA website or provided media (CD ROM, Memory Drives, etc) are non-refundable.

 

   
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