*Note the impact of Force Majeure on our refund/cancellation policy and our obligations, as described below.
The Adventure Travel Trade Association (ATTA) reserves the right to refuse or cancel a membership in the ATTA at any time and for any reason.
If ATTA refuses a new or renewing membership, organizations will be offered a refund for the remaining portion of their membership at the time of termination.
Membership Cancellation by Participant
Membership cancellations received within 30 days of joining may be eligible to receive a full refund less a $25 service fee as determined by ATTA in its sole discretion.
Cancellations will be accepted via fax or e-mail, and must be received by the stated cancellation deadline.
Cancellations received after the stated deadline will not be eligible for a refund.
All benefits of physical or digital format received by member organizations must be cancelled/returned to the ATTA.
All refund requests must be made by the organization’s primary contact or credit card holder.
Refund requests must include the name of the organization, card holder, and/or transaction number.
Refunds will be credited back to the original credit card used for payment.
The above policies apply to all ATTA memberships unless otherwise noted in membership materials. Please read all individual materials thoroughly for any specific policies.
Event Cancellation or Changes by ATTA
The Adventure Travel Trade Association (ATTA) reserves the right to cancel, postpone, or reschedule in its sole discretion an event, whether in-person or virtual, due to low registrations. If ATTA voluntarily cancels an event due to low registrations, delegates will be offered a full or partial refund. If ATTA postpones or reschedules an event due to low registrations, ATTA in its sole discretion will 1) provide an account credit, or 2) transfer registration to the same or similar event at a future date. Note that this cancellation and refund policy does not apply to cancellation due to Force Majeure.
ATTA also has the right to postpone, suspend, cancel, or reschedule an event, whether in-person or virtual, at any time, in its sole discretion in the event of Force Majeure and 1) provide an account credit, or 2) transfer registration to the same or similar event at a future date. No refunds, whether partial or full, will be made if ATTA postpones, suspends, cancels or reschedules an event because of Force Majeure.
Cancellation by Delegate Policy:
Your confirmed reservation may be canceled without penalty if requested via the official cancellation request form 121 days or more before the first day of an In-Person Event provided that there is not a volume of similar refund requests that would make it financially detrimental for ATTA to provide refunds as ATTA determines in its sole discretion.
If the cancellation is requested via our form within 120 days of the event, an account credit will be given for the original amount paid minus a cancellation fee ($450 for ATWS, $250 for AdventureELEVATE in North America and Europe and $150 for all other events). Account credits will be available for future purchases with the ATTA.
For protection from unforeseeable events such as personal or family illness (including covid), injury or other important situation that may keep you from attending the event, please consider purchasing Event Cancellation Insurance, which will allow you to cancel and receive a refund of the total amount paid minus the cost of the insurance in the original form of payment up to the day of the event. You also have the option of leaving the refund as account credit. Account credits will be available for future purchases with the ATTA. The Event Cancellation Insurance is 10% of your total purchase (includes registration, marketplace table, or other special event purchases) and it is available as an add-on at the time of the event registration purchase. Cancellation requests must be submitted via our official cancellation request form
Co-Worker Transfer Policy:
Your confirmed reservation may be transferred to another coworker without penalty if requested via the official Transfer request form 61 days or more before the first day of an In-Person Event.
If the transfer is requested via our form within 60 days of the event, ATTA will charge a co-worker transfer fee ($225 for ATWS, $125 for AdventureELEVATE in North America and Europe and $75 for all other events). Transfer will be complete and confirmed once payment has been received.
For protection from unforeseeable events such as personal or family illness (including covid), injury or other important situation that may keep you from attending the event, please consider purchasing Event Cancellation Insurance, which will allow you to make a one-time registration transfer to a coworker without penalty within 60 days of the event. The Event Cancellation Insurance is 10% of your total purchase (includes registration, marketplace table, or other special event purchases) and it is available as an add-on at the time of the event registration purchase. Transfers requests must be submitted via our official Transfer request form.
Virtual Event Cancellation/Refund by Delegate:
Cancellation/Refund Request by Delegate Policy -- at least 24 hours before event start time: You may cancel your registration up to 24 hours before the virtual event begins and request a full refund of your virtual event registration fee by emailing [email protected].
Cancellation/Refund Request by Delegate Policy -- within 24 hours before event start time: We are unable to provide refunds within 24 hours of the event start time. If you paid your virtual event registration fee but did not attend the event for any reason, you will not receive a refund. Please watch for a post-event email with information on how to access available event recordings.
Co-Worker Transfer Policy: We are unable to provide registration transfers for virtual events. We can provide a refund, per the policies noted above, and then your co-worker may register on their own.
If you are unhappy with the ATTA virtual event, please contact [email protected] to discuss further.
ATTA will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance, underperformance, or nonperformance of any of its obligations under this agreement to the extent that any such delay, underperformance, or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control including but not limited to, acts of God or nature, war, curtailment or interruption of transportation facilities, strikes and/or labor disputes or the imminent threat thereof, threats or acts of terrorism or similar acts, disease, quarantine, global health emergencies, viruses, epidemics, pandemics, travel restrictions or limitations, government or regulatory actions, significant change in economic conditions, mandatory office and business closures, full and partial lockdowns of cities, towns and other areas, governmental or international agency travel advisory or warning, corporate travel restrictions, widespread public fear and panic that impacts travel, civil disturbance, host destination partner’s cancellation or inability or refusal to implement the event as agreed to with ATTA, or any other event or circumstances beyond ATTA’s control, whether similar or dissimilar, which, in ATTA’s reasonable and sole judgment, would tend to make it commercially impracticable (from a safety, health, logistical, economic, orfinancial standpoint), inadvisable, difficult or onerous, illegal or impossible for ATTAor its partners to perform their obligations under this agreement or have a significant adverse impact on ATTA.
All returns of goods and materials purchased directly from the Adventure Travel Trade Association require prior authorization. Shipping and handling charges are non-refundable; Returns must be authorized by the ATTA within 30 days of the invoice date. Within thirty (30) days of purchase, we will replace, substitute or repair, at our sole discretion, any ATTA product that is deemed defective.
Products provided/sold by ATTA partners and affinity programs are subject to the return policy of the partner.
Products which are software or downloadable from any ATTA website or provided media (CD ROM, Memory Drives, etc) are non-refundable.